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    Public value: a new governance perspective within the parent ministry-agency context
    (2024-03-31) Τσαγδή, Γεωργία; Tsagdi, Georgia; Athens University of Economics and Business, Department of Management Science and Technology; Voudouris, Irini; Deligianni, Ioanna; Spanos, Yannis; Papalexandri, Nancy; Kefis, Vassilis; Lampropoulou, Manto; Lioukas, Spyros
    Considered as one of the most game-changing theories, public value theory has received uninterrupted attention by academics over four decades. Despite the scholarly debate however, the practical application and empirical understanding of public value remains fraught with challenges. This thesis explores the concept of public value within the ministry-agency context, emphasizing the role of trust, leadership, marketization, collaborative and administrative innovations in its creation. It critically examines the influence of these factors on public value creation through empirical analysis, addressing critical gaps in current research. Employing structured questionnaires across a sample of 7 ministries, 150 agencies, and 300 citizens, the current study uncovers the positive effect of the idealized influence leadership and collaborative governance on the creation of public value, juxtaposed with the adverse effects of market-oriented practises. This finding critically questions the efficacy of the New Public Management (NPM) doctrine, suggesting that the adoption of private-sector strategies in the public domain often undermines public value.The current thesis further explores the burgeoning phenomenon of agencification, examining its implications for public value creation through the lens of stewardship theory. This perspective offers a novel vantage point on the dynamics of trust between parent ministries and their agencies, emphasizing how the trust of ministries amplifies the positive impact of agencies' leadership on the public value created. The research’s contribution lies in the development of a versatile framework applicable across various contexts. Our analysis also goes beyond the conventional customer satisfaction surveys to include perspectives from individuals outside the direct purview of service delivery. This expanded approach embodies the fundamental principle of public value theory, which emphasizes catering to the collective needs of the citizenry over merely satisfying the individual desires of customers or service users. The current thesis provides substantive suggestions to policymakers, public managers, and scholars, guiding public value theory towards a more collaborative approach.